A customer service approach in short-term rental management that emphasizes personalized attention, proactive communication, and anticipating guest needs to create exceptional experiences.
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Amenities considered to be above and beyond the standard offerings, significantly enhancing a guest’s experience and potentially increasing booking appeal.
A popular property management platform offering tools for guest communication, automation, and direct bookings.
A Norwegian term for “guesthouse,” often used to describe a smaller, more intimate type of lodging that offers a homey atmosphere.
The system and methods used to process payments from guests booking short-term rentals, including security deposits, cleaning fees, and rental payments.