Communication channels that allow hosts to interact directly with guests outside of the Airbnb and VRBO platforms, such as email or messaging apps.
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The use of artificial intelligence (AI) to analyze and understand human language in guest reviews, messages, or other text data, enabling automation…
Specific guidelines and restrictions set by hosts for their short-term rentals, covering aspects like smoking, pets, parties, and noise levels.
A booking policy that allows guests to cancel their reservation within a specified timeframe and receive a full or partial refund, often…
Similar to e-commerce, it refers to potential guests who initiate a booking on platforms like Airbnb or VRBO but leave before completing…