The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
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An Albanian word for “language.” Providing multilingual support in your listings and communication can attract international guests and enhance their experience by…
A metric used in short-term rental management to track the number of guest stays compared to the number of reviews received. A…
Data that guests willingly and proactively share with hosts, such as preferences and interests, to enhance their stay experience.
Refers to a modern and sophisticated interior design aesthetic often employed in short-term rentals to enhance visual appeal, create a luxurious ambiance,…