The process of addressing and resolving guest complaints or issues effectively and efficiently to ensure guest satisfaction and maintain a positive reputation.
Menu
You may also like
A pricing strategy that adjusts rental rates in real-time based on factors like demand, seasonality, and competitor pricing to optimize revenue.
Procedures used by hosts to evaluate potential guests and mitigate risks, such as verifying identities, reading reviews, or requesting security deposits.
The process of automatically updating the availability calendars across all connected platforms to prevent double bookings.
The continuous cycle of gathering guest feedback, analyzing it for areas of improvement, implementing changes, and then seeking further feedback to ensure…