All communication and interactions between hosts, guests, and platforms occurring online, including messaging, reviews, and booking processes.
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A feature within property management software or platforms that consolidates all relevant notifications, such as new bookings, inquiries, guest messages, and payment…
A metric that measures the percentage of users who click on a specific link or listing impression, indicating its effectiveness in attracting…
A set of safety standards and protocols developed by Bureau Veritas to ensure the well-being of guests and staff in hospitality settings.
Detailed cleaning procedures implemented, often exceeding standard practices, to ensure sanitation and guest safety in short-term rentals, particularly relevant in the wake…