Strategies and tools used to manage and analyze customer interactions throughout the guest journey, aiming to enhance satisfaction, loyalty, and repeat bookings.
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The predetermined timeframe in which platforms like Airbnb and VRBO release rental earnings to hosts after guest check-in.
The use of technology to automate and control various aspects of a short-term rental, such as lighting, temperature, and security.
The process of improving a listing’s visibility within a platform (e.g., Airbnb) by using relevant keywords, high-quality images, and compelling descriptions.
Modifying the specific guidelines and expectations for guests staying at a short-term rental, such as smoking policies, pet allowances, or noise restrictions.