The specific instructions provided to guests for how to check out of the property, including returning keys, locking up, and disposing of trash.
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The process of monitoring, managing, and responding to online reviews and feedback from guests to maintain a positive brand image.
Providing pet-friendly amenities like bowls, beds, toys, and waste bags to accommodate guests traveling with pets and enhance their experience.
A South African term, similar to “Wow!” or “Geez!”, often used by guests to express surprise or amazement at a property’s features…
A security incident that involves unauthorized access to or disclosure of sensitive guest information, potentially resulting in identity theft, financial loss, and…