The specific instructions provided to guests for how to check out of the property, including returning keys, locking up, and disposing of trash.
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The process of addressing and resolving guest issues or complaints effectively and efficiently, aiming to turn negative experiences into positive ones and…
A legal doctrine requiring landlords, including short-term rental hosts, to provide a safe and livable dwelling, even without explicitly stating so in…
A set of rules and conditions that determine the refund amount a guest receives if they cancel their booking.
The initial expenses incurred by hosts before listing and renting out their property on platforms like Airbnb and VRBO, including cleaning fees,…