A certification program offered by Bureau Veritas that assesses and recognizes sustainable practices in the hospitality industry.
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An automated email sent to guests at a specific time or trigger point during their booking journey, such as a pre-arrival message…
The process of effectively communicating with guests before, during, and after their stay, including responding to inquiries, providing check-in instructions, and addressing…
A legally binding contract outlining the terms of service and responsibilities between a short-term rental property owner and a property manager.
A lighthearted term for a welcome package or gesture provided to guests upon arrival at a short-term rental property.