The practice of managing bookings and guest communication across different time zones while remaining responsive during reasonable hours.
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Encompasses all aspects of a guest’s stay, from pre-booking communication to post-stay follow-up, aiming to provide a positive and memorable experience.
The use of internet-connected devices and platforms to facilitate communication with guests, such as smart speakers for providing information or messaging systems…
Emerging technologies and innovations that are shaping the hospitality industry, including short-term rental management and guest experiences.
A feature on Airbnb and VRBO that allows guests to book a stay immediately without waiting for host approval, often leading to…