The use of digital surveys or feedback forms to automatically collect guest reviews and insights after their stay.
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A secure online service that processes payments from guests to hosts for short-term rental bookings. Payment gateways facilitate secure transactions, manage refunds,…
Additional services offered to enhance the guest experience, such as arranging transportation, booking local tours, or providing personalized recommendations.
An Albanian word for “judgment.” Encouraging guests to leave honest reviews and providing constructive feedback helps improve your services and allows potential…
A secondary physical location used by a property management company or host to manage operations, handle guest inquiries, or store supplies.