Items and services provided to enhance the guest experience, such as toiletries, Wi-Fi, kitchen supplies, parking, or access to amenities like pools or gyms.
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A dedicated platform within Airbnb for hosts and guests to communicate and resolve any issues or disputes related to bookings.
The legal process where unclaimed security deposits or rental income are transferred to the state after a specified period of time, requiring…
Focuses on the day-to-day tasks and processes involved in managing short-term rentals, such as cleaning, maintenance, guest communication, and check-ins.
The average duration it takes a host to respond to guest inquiries or messages, a crucial factor in providing excellent customer service.