The process of effectively communicating with guests before, during, and after their stay, encompassing booking confirmations, check-in instructions, and post-stay feedback.
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A situation where a guest makes a booking but then stops all communication with the host, often without checking in or providing…
A digital or physical guide provided to guests upon arrival. It contains essential information about the property, amenities, house rules, local recommendations,…
A curated package offered by hosts that includes accommodation and additional experiences or services tailored for weekend stays.
A tax levied on guests staying in short-term rentals, often collected by the host and remitted to local tax authorities.