The systematic gathering of guest opinions and experiences through reviews, surveys, or direct communication on a weekly basis, providing valuable insights for improving services and enhancing future guest satisfaction.
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Glossary Term: Surveys
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Structured and unstructured data gathered from various touchpoints that reflect guest feedback, preferences, and sentiments about a short-term rental experience.
Surveys or forms used to gather feedback from guests about their stay at a vacation rental, covering aspects like cleanliness, amenities, communication, and overall experience.
The process of collecting, analyzing, and responding to guest feedback from various channels to improve services, address concerns, and enhance reputation.
Gathering guest feedback and suggestions through QR codes linked to online surveys or feedback forms.
Pre-prepared sets of questions sent to guests after booking or after their stay to gather feedback on their experience, preferences, and areas for improvement.
A system for collecting, analyzing, and responding to guest feedback, including reviews, surveys, and direct communication.
The use of technology to analyze guest feedback from reviews, surveys, and social media to understand guest satisfaction and identify areas for improvement.